DUBAI, United Arab Emirates Company Careem hacked, On Monday 23 March Ride-hailing giant Careem has announced that it faced a data breach in January this year.
According to initial reports, on January 14, 2018, a hackers group gained access to the app’s Servers which hold customer and captain account data. Customers and captains who have signed after that date are not affected, the company claimed 14 million customers’ name, email address, phone number and trip data was stolen in the breach.
In a Blog posted on careem’s website they Said
“On January 14 of this year, we became aware that online criminals gained access to our computer systems which hold customer and captain account data. Customers and captains who have signed up with us since that date are not affected.”
On the question about credit card information. Careem has clarified that customers’ credit card information was not affected by the attack.
“There is no evidence that your password or credit card number has been compromised. Customers’ credit card information is kept on an external third-party PCI-compliant server. A PCI server uses highly secure protocols and is employed by international banks around the globe to protect financial information.” according to a statement.
However, Careem advises its users to review their bank account and credit card statements for suspicious activity.
In the official statement, Careem also shared the actions they are taking to address the issue and prevent it from happening in the future. they have assured their commitment to protecting customer’s privacy and data.
“As soon as we detected the breach, we launched a thorough investigation and engaged leading cyber-security experts to assist us in strengthening our security systems. We are also working with law enforcement agencies.”
Dear Customers, we have identified a cyber incident that took place in January 2018 involving unauthorized access to the system we use to store data. Our wider security protocol keep passwords encrypted and credit card details on a separate system. pic.twitter.com/rkcpf671ct
— Careem (@careem) April 23, 2018
The company issued an apology to all its consumers, saying,
“We apologize for what has happened but rest assured, Careem has learned from this experience and will come out of it a stronger and more resilient organization.”
“As online criminals’ methods and tactics continue to evolve and become ever more sophisticated, it is our duty to meet these threats,” Careem acknowledged.